Terms and Conditions

Informative translation: This English version is provided for information purposes only. In the event of any discrepancy, the Spanish version shall prevail. View the original Spanish version.

General terms and conditions of contract

This contractual document shall govern the contracting of services through the website digitaleventsgroup.com, owned by DIGITAL EVENTS GROUP SL, hereinafter the PROVIDER.

Acceptance of this document entails that the USER:

Has read, understands and comprehends what is set out herein.
Is a person with sufficient capacity to contract.
Assumes all the obligations set out herein.

These conditions shall have an indefinite period of validity and shall apply to all contracts made through the PROVIDER’s website.

The PROVIDER informs that the trader is responsible for and aware of the legislation in force in the countries to which it offers the services and reserves the right to unilaterally modify the conditions, without this affecting goods or promotions acquired prior to the modification.

Identity of the contracting parties

On the one hand, the supplier of the goods or services contracted by the USER is DIGITAL EVENTS GROUP SL, with registered office at Avda. Via Augusta, 15 – 08174 Sant Cugat del Vallès (Barcelona), Tax ID (NIF) B64512619 and with a customer service telephone number.

And on the other, the USER, registered on the website by means of a username and password, for which the USER has full responsibility for use and custody, and is responsible for the accuracy of the personal data provided to the PROVIDER.

Object of the contract

The purpose of this contract is to regulate the contractual sale relationship arising between the PROVIDER and the USER at the moment the USER accepts, during the online contracting process, the corresponding checkbox.

The contractual sale relationship entails the delivery, in exchange for a determined price publicly displayed through the website, of a specific service.

Contracting procedure

In order to access the services offered by the PROVIDER, the USER must register through the website by creating a user account. To that end, the USER must freely and voluntarily provide the personal data requested, which will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as detailed in the Legal Notice and Privacy Policy of this website.

The USER shall select a username and a password, undertaking to use them diligently and not to make them available to third parties, and to notify the PROVIDER of their loss or theft or of possible access by an unauthorised third party, so that the PROVIDER may proceed to block them immediately.

Once the user account has been created, it is hereby informed that, in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure shall follow the following steps:

General contracting clauses.
Sending of orders.
Right of withdrawal.
Complaints.
Force majeure.
Competence.
General aspects of the offer.
Price and period of validity of the offer.
Transport costs.
Method of payment, charges and discounts.
Purchase process.
Applicable warranties.
Warranties and returns.
Applicable law and jurisdiction.

1. General contracting clauses

Unless otherwise agreed in writing, placing an order with the PROVIDER shall entail acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.

2. Sending of orders

The PROVIDER shall not send any order confirmation until it has verified that payment has been made. As the order does not involve the physical delivery of any product, the contracted services being downloaded directly from the website, the PROVIDER shall previously inform the USER of the procedure to be followed to carry out such download.

3. Right of withdrawal

The USER has the same rights and time limits to proceed with the return and/or to claim any defects that the service may present, both online and offline.

The USER has a period of fourteen calendar days, counted from the date of receipt of the product, to return it (Article 71 of Law 3/2014 of 27 March).

The right of withdrawal may not be applied where the services are personalised or those which, for reasons of hygiene or other legally provided exceptions, are not susceptible to this right.

4. Complaints

Any complaint that the USER considers appropriate will be dealt with as soon as possible and may be submitted to the following contact addresses:

Postal: DIGITAL EVENTS GROUP SL.
Avda. Via Augusta, 15 – 08174 Sant Cugat del Vallès (Barcelona)
Mail: info@digitaleventsgroup.com

Online dispute resolution (Online Dispute Resolution)

Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free-access platform for the online resolution of disputes between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called a dispute resolution body, which acts as an intermediary between both parties. This body is neutral and will dialogue with both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute.

Link to the ODR platform: http://ec.europa.eu/consumers/odr

5. Force majeure

The parties shall not incur liability for any failure due to force majeure. Performance of the obligation shall be delayed until the force majeure event ceases.

6. Competence

The USER may not assign, transfer or convey the rights, responsibilities and obligations contracted in the sale. If any stipulation of these conditions were considered null or impossible to perform, the validity, legality and performance of the remainder shall not be affected in any way, nor shall they suffer modification of any kind.

The USER declares that they have read, know and accept these General Terms and Conditions in their entirety.

7. General aspects of the offer

All sales and deliveries made by the PROVIDER shall be deemed subject to these General Terms and Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of DIGITAL EVENTS GROUP SL or stipulated herein shall have effect, unless expressly agreed in writing and signed by the PROVIDER; in that case, such particular agreements shall prevail.

Given the continuous technical advances and improvements to the services, the PROVIDER reserves the right to modify its specifications with respect to the information provided in its advertising, provided that this does not affect the value of the services offered. Such modifications shall likewise be valid if, for any reason, the possibility of supplying the services offered were affected.

8. Price and period of validity of the offer

The prices indicated for each service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly otherwise indicated, do not include shipping, handling, packaging, shipping insurance or any other additional services ancillary to the purchased service.

The prices applicable to each service are those published on the website and shall be expressed in the EURO currency. The USER accepts that the economic valuation of some of the services may vary in real time.

Once a quotation has been requested, the prices offered for the services shall have a minimum validity of 24 hours from acceptance by the PROVIDER.

Before making the purchase, you may check online all the details of the quotation: services, quantities, price, availability, expenses, charges, discounts, taxes and the total of the purchase. Prices may change daily while the order has not been placed.

Once the order has been placed, the prices shall be maintained whether or not there is availability of services.

Every payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or of the company name informed by the USER at the time of placing the order. This invoice shall be sent together with the purchased service to the email address provided by the USER.

For any information about the order, the USER may contact the PROVIDER’s customer service telephone number 933606259 or by email at info@digitaleventsgroup.com.

9. Transport costs

Transport costs shall be indicated in the order sent to the USER.

10. Methods of payment, charges and discounts

The PROVIDER enables the following methods for paying an order:

Payment may be made by bank transfer, Redsys payment gateway, Pay Pal or Amazon Pay.

11. Purchase process

Basket (quotation simulation)

Any service from our catalogue may be added to the basket. In the basket, only the services, quantity, price and total amount will be shown. Once the basket has been saved, taxes, charges and discounts will be calculated.

Baskets have no administrative binding effect; they are only a section where a quotation may be simulated without any commitment by either party.

From the basket a quotation may be made by following the 4 steps necessary for correct formalisation:

Verification of billing details.
Verification of the shipping address.
Selection of the method of payment.
Place the order (purchase).

Once the quotation has been processed, the system instantly sends an email to the PROVIDER’s management department.

Orders (purchase requests)

Within a maximum of 24 hours, on business days, an email will be sent confirming the status of the order and the shipping date.

12. Applicable warranties

All services offered through the website have a warranty period of two years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws.

13. Warranties and returns

The warranty of the services offered shall respond to the following articles based on Law 23/2003 of 10 July on Guarantees in the sale of consumer goods:

Conformity of the services with the contract
1. Unless proven otherwise, the services shall be deemed to conform with the contract provided that they meet all the requirements set out below, unless due to the circumstances of the case any of them is not applicable:
  1. They match the description given by DIGITAL EVENTS GROUP SL.
  2. They are fit for the uses to which services of the same type are ordinarily put.
  3. They are fit for any special use required by the customer when this has been brought to the attention of DIGITAL EVENTS GROUP SL at the time of conclusion of the contract, provided that the latter has accepted that the service is fit for such use.
  4. They present the quality and performance usual in a service of the same type that the customer may reasonably expect, given the nature of the service and, where applicable, the descriptions of the specific characteristics of the services made by DIGITAL EVENTS GROUP SL.
  5. DIGITAL EVENTS GROUP SL describes the details, characteristics and photographs of the services provided by the producer thereof, and is therefore not bound by these public statements.
2. Lack of conformity resulting from incorrect performance of the service shall be equated to lack of conformity of the service where performance is included in the services contract and has been carried out by DIGITAL EVENTS GROUP SL or under its responsibility, or by the USER where the defective performance is due to an error in the instructions set out therein.
3. There shall be no liability for lack of conformity of which the USER was aware or could not reasonably have been unaware at the time of conclusion of the contract, or which originates in services supplied by the USER.
Liability of the PROVIDER. DIGITAL EVENTS GROUP SL shall be liable to the USER for any lack of conformity existing at the time of delivery of the service. DIGITAL EVENTS GROUP SL recognises the USER’s right to repair of the service, to its replacement, to a price reduction and to termination of the contract.
Repair and replacement of the services
1. If the service is not in conformity with the contract, the USER may choose between requiring repair or replacement thereof, unless one of these options is impossible or disproportionate. From the moment the USER communicates the chosen option to DIGITAL EVENTS GROUP SL, both parties must abide by it. This decision of the USER is understood without prejudice to the provisions of the following Article IV for cases in which repair or replacement fails to bring the service into conformity with the contract.
2. Any form of remedy that would impose on DIGITAL EVENTS GROUP SL costs that, DIGITAL EVENTS GROUP SL by comparison with the other form of remedy, are unreasonable shall be considered disproportionate, taking into account the value the service would have had if there were no lack of conformity, the significance of the lack of conformity and whether the alternative form of remedy could be carried out without major inconvenience to the USER.
Rules for repair or replacement of the service. Repair and replacement shall comply with the following rules:
1. They shall be free of charge for the USER.
2. They shall be carried out within a reasonable time and without major inconvenience to the user, taking into account the nature of the services and the purpose they had for the USER.
3. Repair suspends the running of the time limits referred to in Article VII. The suspension period shall begin when the USER notifies DIGITAL EVENTS GROUP SL and shall end upon delivery to the USER of the repaired service. During the six months following delivery of the repaired service, DIGITAL EVENTS GROUP SL shall be liable for the lack of conformity that gave rise to the repair. It shall be presumed to be the same lack of conformity when defects of the same origin as those initially manifested reappear in the service.
4. Replacement suspends the time limits referred to in Article VII from the exercise of the option until delivery of the new service. The second paragraph of Article VII shall in any case apply to the substitute service.
5. If, after repair has been completed and the service delivered, it is still not in conformity with the contract, the USER may require replacement thereof, within the limits established in paragraph 2 of Article IV, or a price reduction or termination of the contract under the terms of Article V.
6. If replacement fails to bring the service into conformity with the contract, the USER may require repair thereof, within the limits established in paragraph 2 of Article IV, or a price reduction or termination of the contract under the terms of Articles V and VI.
Price reduction and termination of the contract. Price reduction and termination of the contract shall be available, at the USER’s choice, when the USER cannot require repair or replacement of the service and in cases where these have not been carried out within a reasonable time or without major inconvenience to the USER. Termination shall not proceed where the lack of conformity is of minor importance.
Criteria for price reduction. The price reduction shall be proportional to the difference between the value the service would have had at the time of delivery had it been in conformity with the contract and the value that the service actually delivered had at the time of delivery.
Price reduction and termination of the contract
1. DIGITAL EVENTS GROUP SL is liable for lack of conformity that becomes apparent within a period of two years from delivery. Unless proven otherwise, it shall be presumed that lack of conformity that becomes apparent in the six months following delivery already existed when the service was delivered, except where this presumption is incompatible with the nature of the service or the nature of the lack of conformity.
2. Unless proven otherwise, delivery is understood to have been made on the day shown on the invoice or purchase label, or on the DIGITAL EVENTS GROUP SL corresponding delivery note if that is later.
3. The action to claim compliance with the provisions of the preceding articles shall prescribe three years from delivery of the service.
4. The USER must inform DIGITAL EVENTS GROUP SL of the lack of conformity within two months of becoming aware of it. Unless proven otherwise, it shall be understood that the USER’s communication took place within the established period.
VIII. Action against the producer

Where it is impossible for the USER or would impose an excessive burden to turn to DIGITAL EVENTS GROUP SL due to lack of conformity of the services with the services contract, the USER may claim directly against the producer in order to obtain replacement or repair of the service.

In general, and without prejudice to the producer’s liability ceasing under the same time limits and conditions as those established for DIGITAL EVENTS GROUP SL, the producer shall be liable for lack of conformity where it relates to the origin, identity or suitability of the services, in accordance with their nature and purpose and with the rules that govern them.

Producer means the party responsible for a service or the importer thereof into the territory of the European Union, or any person who presents themselves as such by indicating on the service their name, trademark or other distinctive sign.

Whoever has responded to the USER shall have a period of one year to seek recourse against the party responsible for the lack of conformity. This period is counted from the moment the remedy was completed.

14. Applicable law and jurisdiction

These conditions shall be governed or interpreted in accordance with Spanish legislation in whatever is not expressly established. The PROVIDER and the USER agree to submit any dispute that may arise from the provision of the services covered by these Conditions to the courts and tribunals of the USER’s domicile.

Where the USER has their domicile outside Spain, the PROVIDER and the USER expressly waive any other forum, submitting to the Courts and Tribunals closest to the town of Sant Cugat del Vallès (Spain).